Terms & Conditions — Merdeka365

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "Member") and Merdeka365 ("we", "us", "our", "the Platform", "the Company"), the operator of the online casino and sports betting platform accessible at https://merdeka365.cam.

Merdeka365 is operated under international gaming licensing and provides online casino games, sports betting, live dealer games, lottery, and related entertainment services to eligible users. The Platform is intended for use by adults aged 21 (twenty-one) years and above only.

By accessing, registering on, or using any part of the Merdeka365 platform — including but not limited to browsing game content, depositing funds, placing wagers, or redeeming bonuses — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means a registered user account on the Merdeka365 platform, linked to a single verified individual.
• "Balance" means the aggregate of real money funds and, where applicable, bonus funds held in a User's Account at any given time.
• "Bonus Funds" means promotional credits, free bets, cashback awards, or any other non-cash incentives credited to a User's Account subject to applicable bonus terms.
• "Deposit" means a transfer of real funds into a User's Account via any supported payment method, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency (BTC, ETH, USDT).
• "Game" means any casino game, slot machine, live dealer table, sports betting market, lottery draw, arcade game, or other wagering product offered on the Platform.
• "KYC" means Know Your Customer — the identity verification process required before withdrawal processing or in response to a compliance review.
• "Platform" means the Merdeka365 website, mobile-optimised site, and any associated applications or services operated at https://merdeka365.cam.
• "Wager" means a bet, stake, or play placed on any Game using real funds or eligible Bonus Funds.
• "Withdrawal" means a transfer of eligible real funds from a User's Account to a verified external payment method.
• "MYR" / "RM" means Malaysian Ringgit, the primary currency for transactions on the Platform.

Account Eligibility

To register and maintain an Account on Merdeka365, you must satisfy all of the following eligibility criteria at all times:

1. You must be at least 21 (twenty-one) years of age. Merdeka365 strictly enforces a minimum age requirement of 21 years for all casino and sports betting activities. We reserve the right to request proof of age at any time and to immediately suspend or close any Account found to be held by an underage individual.
2. You must be a natural person, acting on your own behalf. Corporate entities may not hold Player Accounts.
3. You must not be a current or former employee, director, agent, affiliate, or immediate family member of an employee or director of Merdeka365 or any of its related entities.
4. You must not hold more than one (1) Account on the Platform. Multiple accounts operated by the same individual are strictly prohibited and may result in permanent account closure and forfeiture of balances.
5. You must ensure that your participation in online gambling is lawful in your jurisdiction. It is your sole responsibility to understand and comply with the laws applicable to you regarding online gambling.
6. You must not be subject to any self-exclusion arrangement, whether imposed by Merdeka365 or any other gaming platform.

Account Registration

To access the full features of the Merdeka365 platform, you must complete the registration process. When registering, you agree to:

• Provide accurate, current, and complete information as requested in the registration form, including your full legal name, date of birth, residential address, valid email address, and contact number.
• Maintain and promptly update your Account details to ensure they remain accurate at all times , and complete.
• Select a unique username and a strong password. You are solely responsible for maintaining the confidentiality of your login credentials.
• Not share your Account login details with any third party. Merdeka365 will not be held liable for any loss arising from unauthorised use of your Account due to your failure to maintain credential security.
• Notify our support team immediately at [email protected] if you suspect any unauthorised access to your Account.

Merdeka365 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal. Registrations from jurisdictions where online gambling is explicitly prohibited may be declined.

Identity Verification (KYC)

Merdeka365 is committed to operating a compliant, secure platform. As part of our obligations under our international gaming licence and anti-money laundering (AML) framework, we are required to verify the identity of all Users prior to processing withdrawals and at any point where a compliance review is warranted.

Documents We May Request

• Government-issued photo identification (MyKad, passport, or driving licence)
• Proof of residential address dated within the last three (3) months (utility bill, bank statement, or official government correspondence)
• Proof of ownership of the payment method used (e.g., screenshot of e-wallet, bank statement header)
• Source of funds documentation for accounts with high transaction volumes

KYC documents must be submitted in clear, legible format. Merdeka365 reserves the right to place a hold on withdrawal requests pending completion of KYC verification. Failure to provide satisfactory documentation within 30 days of request may result in Account restriction or closure.

Deposits & Withdrawals

6.1 Deposits

Merdeka365 accepts deposits via all major Malaysian payment channels, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency (BTC, ETH, USDT, LTC). Minimum deposit amounts vary by payment method and are displayed at the point of transaction.

• All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.
• Deposits are credited to your Account balance upon confirmed receipt by our payment processors. Processing times may vary by method.
• Merdeka365 does not charge deposit fees, though your payment provider may apply their own transaction charges.
• Merdeka365 reserves the right to return deposits that cannot be verified or that originate from flagged payment sources.

6.2 Withdrawals

Withdrawal requests are processed in accordance with the following conditions:

• Withdrawals may only be made to a payment method registered in your own name and previously used for a deposit, or to a verified method added during KYC.
• A minimum withdrawal amount applies per transaction; please refer to the Platform's current cashier section for applicable minimums.
• Where active bonus funds are held on your Account, applicable wagering requirements must be satisfied before a withdrawal can be processed from the corresponding real-money balance. Alternatively, a User may choose to forfeit all Bonus Funds in order to facilitate a withdrawal of real-money balance only.
• E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within five (5) minutes of approval. DuitNow and FPX transfers are typically completed within 5–15 minutes. Bank wire transfers may take up to 60 minutes. These timeframes are indicative and not guaranteed.
• Merdeka365 reserves the right to apply enhanced due diligence checks to large withdrawal requests, which may extend processing times.

Bonuses & Promotions

Merdeka365 offers a range of promotional incentives, including welcome bonuses, reload bonuses, cashback offers, VIP rewards, birthday bonuses, and referral programmes. The following general terms apply to all bonuses unless a specific promotion states otherwise:

• Wagering Requirements: All bonus funds are subject to a wagering (rollover) requirement before they may be converted to withdrawable real-money funds. The applicable multiplier (e.g., 10x, 18x, 35x) will be specified in the individual promotion's terms.
• Maximum Bet: While bonus funds are active on your Account, a maximum single-bet limit applies (typically MYR 50–500 per round, as specified per promotion). Bets exceeding this limit may result in forfeiture of bonus funds and associated winnings.
• Game Contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%; table games and live casino games may contribute between 10% and 20%; certain games may contribute 0%. Specific contribution rates are published in each promotion's terms.
• Bonus Expiry: Each bonus carries an expiry window (typically 7, 14, or 30 days from the date of crediting). Unmet wagering requirements upon expiry result in forfeiture of remaining bonus balance and any associated winnings.
• One Bonus Per Player: Only one welcome bonus may be claimed per person, household, IP address, or device.
• Abuse: Merdeka365 reserves the right to withhold, void, or reclaim bonus funds and associated winnings where evidence of bonus abuse, collusion, arbitrage strategies, or exploitation of promotional terms is identified.
• Maximum Cash-Out: Certain bonuses impose a cap on winnings that may be withdrawn from bonus-derived play. The applicable cap will be stated in the individual promotion terms.

Betting Rules

The following general betting rules apply across all Games on the Merdeka365 platform. Specific game rules are published within each individual game interface and shall be read in conjunction with these Terms.

• All bets placed on the Platform are final once confirmed. Merdeka365 does not accept requests to cancel or modify bets after placement, except where a technical error on our part is established.
• In the event of a disconnection during a live game round, Merdeka365's server-side records of the game state shall be the definitive record. Bets that were confirmed prior to disconnection will stand; bets not confirmed will be voided and staked amounts refunded.
• For sports betting markets, Merdeka365 reserves the right to void markets where an event is cancelled, abandoned, or where we determine that the integrity of a market has been compromised. Staked amounts on voided markets are returned to the Player's Account balance.
• Merdeka365 offers markets on Liga Super Malaysia, EPL, Champions League, UFC, and other local and international sporting events. Availability of specific markets may vary.
• Minimum and maximum stake amounts per wager are displayed within the betting interface for each Game and market.
• Palpable errors in odds (including manifestly incorrect odds) may be voided by Merdeka365 at its discretion, and affected bets settled at the corrected odds or voided entirely.

Prohibited Conduct

The following activities are strictly prohibited on the Merdeka365 platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Opening, operating, or benefiting from more than one Account on the Platform
• Providing false, misleading, or fraudulent information during registration, KYC, or any other process
• Using stolen, unauthorised, or third-party payment instruments for deposits or withdrawals
• Engaging in money laundering, terrorist financing, or any other criminal financial activity through the Platform
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any Game
• Colluding with other players or platform employees to manipulate Game outcomes
• Systematically exploiting bonus terms or promotions in a manner inconsistent with genuine recreational play (bonus abuse)
• Engaging in or facilitating any form of match-fixing or sports integrity violation in connection with betting markets
• Accessing the Platform from a jurisdiction where doing so is expressly prohibited by applicable law and using circumvention tools (VPNs, proxies) to mask such access

Account Suspension & Closure

Merdeka365 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Failure to complete KYC verification within the required timeframe
• Receipt of a chargeback or payment reversal from a User's payment provider
• Evidence of fraudulent, deceptive, or criminal activity
• Where Merdeka365 determines, in its reasonable opinion, that continued operation of the Account presents a regulatory, legal, or reputational risk
• Where a User has requested self-exclusion under our Responsible Gambling programme

In the event of Account closure following a breach by the User, Merdeka365 reserves the right to withhold any balance pending investigation. Where closure occurs at the User's own request or for reasons unrelated to User misconduct, real-money funds in the Account balance will be returned to the User via a verified payment method, subject to applicable verification procedures.

Responsible Gambling

Merdeka365 is committed to promoting responsible gambling and protecting vulnerable individuals. We provide the following tools to all registered Members, accessible from the Account settings area:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits to your Account
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period
• Session Time Limits: Automatically end your gaming session after a defined period of play
• Cooling-Off Period: Take a short break from the Platform for a defined period (24 hours to 6 weeks)
• Self-Exclusion: Permanently or temporarily close your Account and prevent re-registration for the chosen exclusion period

If you are concerned about your gambling behaviour, we strongly encourage you to use these tools and to reach out to our support team via live chat. For external support, resources are available from organisations including GamCare. All responsible gambling tools, once activated, take effect immediately and cannot be reversed before the specified period expires.

For more detailed information, please refer to our dedicated Responsible Gambling page.

Intellectual Property

All content on the Merdeka365 platform — including but not limited to the brand name, logo, website design, game interfaces, software, text, graphics, images, audio, and video — is the proprietary property of Merdeka365 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. This licence does not permit:

• Reproduction, distribution, or public display of any Platform content without prior written consent
• Reverse engineering, decompiling, or disassembling any Platform software
• Framing, mirroring, or scraping Platform content for any purpose
• Use of Merdeka365 trademarks, trade names, or logos without express written authorisation

Limitation of Liability

To the fullest extent permitted by applicable law, Merdeka365 and its directors, employees, agents, and licensors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or business opportunity arising from your use of, or inability to access, the Platform
• Any indirect, incidental, special, consequential, or punitive damages, however arising
• Loss or damage resulting from any inaccuracy, error, or omission in Platform content or game results
• Interruptions to Platform availability due to maintenance, technical failures, cyberattacks, or circumstances beyond our reasonable control
• Any decisions made by a User in reliance on information published on the Platform

Where liability cannot be excluded under applicable law, Merdeka365's total aggregate liability to any User in connection with their Account shall not exceed the total value of deposits made by that User during the 30-day period immediately preceding the event giving rise to the claim.

Privacy & Data Protection

The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms an integral part of this Agreement. By registering on the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

In summary, we collect personal data for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and service improvement. We do not sell your personal data to third parties. Please review our full Privacy Policy for complete details on data handling practices, your rights, and our data retention periods.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Merdeka365 holds its gaming licence. Any disputes arising from or in connection with these Terms or your use of the Platform shall first be referred to our customer support team for informal resolution.

If a dispute cannot be resolved informally within 30 days of first notification, either party may refer the matter to binding arbitration in accordance with the rules of the relevant arbitration body under our licensing jurisdiction. The language of arbitration proceedings shall be English.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court where necessary to protect their rights pending the outcome of arbitration.

Amendments to These Terms

Merdeka365 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will endeavour to provide reasonable notice to registered Users via email or an in-platform notification. The updated Terms will be published on this page with a revised effective date.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revisions. If you do not agree with any updated Terms, you must cease using the Platform and may request closure of your Account by contacting our support team.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or regarding any aspect of your Merdeka365 Account, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform's live chat widget
• Response Time: We aim to respond to all email enquiries within 24 hours

For responsible gambling-related enquiries, including self-exclusion requests, deposit limit adjustments, or referrals to external support organisations, please visit our Responsible Gambling page or contact our support team directly.